Some months ago, I read an article in this newspaper regarding a phone number to call to report potholes to the S.C. Department of Transportation.

Considering the deplorable conditions of many of the roads we drive every day, this could become a full-time endeavor. I found out through personal experience that even if you sustain damages to your vehicle, there is a very small chance that you will be reimbursed.

First, you have to locate the form, print it, fill it out and have it notarized and then mail it with your claim for damages to Columbia. After receiving it, they will request that you send proof that you actually own the vehicle. They do not, as I was told, have access to S.C. Department of Motor Vehicles records. After that, someone will call to find out exactly where the pothole is located.

When all is said and done, they will deny having known about the problem, repair it, and then deny the claim because they fixed it within a reasonable time. That reasonable time will be solely determined by them, and you will never know when the hole actually got reported. It turns out the pothole hotline is just another way for the SCDOT to get us to do their job for them. If the roads were maintained on a regular schedule, they wouldn’t need a hotline.

Sheryl Smith

Marsh Harbor Lane

Charleston