UK phone answering business expands to North Charleston

A Wales-based telephone answering service is expanding across the pond and setting up shop in coastal South Carolina.

Moneypenny said it has opened an office at 4055 Faber Place Drive in North Charleston.

The $760,000 investment is expected to create about 40 new jobs by the end of 2016. The company’s long-term plan is to have about 400 employees within five years, according to the Charleston Regional Development Alliance.

The specialty staffing firm said it handles incoming phone calls for businesses “of all shapes and sizes,” and offers dedicated personal receptionists for entrepreneurs and small businesses on either an as-needed or full-time basis.

It also provides complete outsourced switchboard employees for multinational companies.

Moneypenny said it employs over 400 workers worldwide, and answers 9 million phone calls a year for more than 7,000 businesses.

“When Moneypenny opened in the U.K., the face of telephone answering was similar to how it has traditionally been in the U.S. — dominated by more impersonal messenger services,” company co-founder Ed Reeves said in a written statement. “We wanted to offer businesses the same high-standard of service they would receive if they had their own receptionist, based in their office.”

Reeves started the company with sister Rachel Clacher about 15 years ago. Based in Wrexham, in northern Wales, it has five U.K. offices and an outpost in Auckland, New Zealand,

The new U.S operation is headed by Pete Hardie and Toby Diggens, who are vice presidents.