Toyota said Wednesday it will offer free at-home pickup of vehicles covered by the national safety recall, pay for customers' out-of-pocket transportation costs and provide drivers free rental cars during repairs.
The deal was initially announced as part of an agreement between Toyota and New York Attorney General Andrew Cuomo. But during a congressional hearing in Washington, a senior Toyota executive said the company was extending the same benefits nationwide.
Cuomo said Toyota and Lexus dealers will offer services such as at-home pickup and return of customers' recalled vehicles and free rental cars during repairs. The services will be tailored to the needs of each customer.
"Are you doing this just in New York?" asked Rep. Edolphus Towns, chairman of the House Oversight and Government Reform Committee.
"No, this is happening nationwide," said Yoshimi Inaba, president of Toyota Motor North American and chief executive officer of Toyota Motor Sales U.S.A., Inc.
The services will include pickup and return of the vehicle, driving the customer to the dealership or his or her work place, and rental and loaner cars or taxis during the time the customer is "unable or unwilling to use his or her car," according to Cuomo's statement.