Service problems that affected Comcast customers on Monday have been mostly resolved, the company said Monday afternoon.
“Our engineers continue to work on this issue and almost all services have already been restored,” Comcast spokesman Alex Horwitz said in an email. “We apologize for any inconvenience this has caused our customers.”
Some Comcast customers in the Charleston area were having issues with their service Monday morning.
Horwitz said in an earlier email that the outage was for video only.
Comcast, based in Philadelphia, said it was unclear what caused the outage or how many subscribers were affected.
One North Charleston resident, Patti Rowe, said she was considering changing her service to AT&T. Rowe said she experienced an outage of her TV, Internet and cable Saturday morning.
“It shouldn’t go out as often as it does,” she said.
The tracking site Downdetector.com reports that Monday’s outage started around 6:30 a.m. Eastern time and affected much of the East Coast from Washington, D.C., to Boston. Other affected areas included Pittsburgh, Detroit, Chicago, Minneapolis, Houston, Denver and San Francisco. Repairs were mainly completed between noon and 1 p.m., the company said.
The Associated Press contributed to this report.
Reach Allison Prang at 843-937-5705 or follow her on Twitter @AllisonPrang.