Former Nason Medical Center patients may file formal complaints

Nason Medical Center in Mount Pleasant closed leaving patients with out their medical records.

Former Nason Medical Center patients who can’t get copies of their medical record should file a formal complaint with the S.C. Board of Medical Examiners, a state official said.

Several patients have called The Post and Courier expressing frustration that they haven’t been able to access their files.

Five Nason Medical Center offices closed unexpectedly last year. The urgent care network owed the federal government more than $1 million to settle fraud allegations.

Court records indicated the business also owed TD Bank $15 million in mortgage loans.

In January, signs on the doors of the closed facilities said patients could send a request for medical records to a Post Office box in Summerville. Two patients recently told the newspaper they mailed their request more than two months ago and have not yet received a response.

State law does not specify how physicians must notify their patients when they intend to close their practice, but it does require that they make copies of medical records available to patients who request them.

“A physician’s failure to comply may result in discipline by the Board of Medical Examiners,” said Lesia Kudelka, a spokeswoman for the S.C. Department of Labor, Licensing and Regulation.

Kudelka advised patients who have requested copies of their records but have not received them to file a complaint against Nason Medical Center with the Board of Medical Examiners.

For more information or to file a complaint, call 803-896-4500 or got to the Board’s website:

Patients who want copies of their records should also fax a request to 843-881-7943 or send a request by mail to this address: Nason Medical Center, Attention: Medical Records, P.O. Box 51629, Summerville, S.C. 29485.

It is not clear how long it will take the Nason Medical Center business owners to process these requests, or if they will be processed at all.

Reach Lauren Sausser at 843-937-5598.