Many small business owners would like to export, but don’t know much about selling overseas, or where to get help. Lack of knowledge is the biggest barrier to exporting, according to a survey by two trade groups, the National Small Business Association and the Small Business Exporters Association.
Here are some tips for owners who are new to exporting:
GET HELP FROM THE GOVERNMENT: The government has many resources. U.S. Export Assistance Centers help small businesses start exporting. The centers have a lot of information and advice, and they may also refer you to exporting veterans.
The government has a website — export.gov — that includes information and training programs and links to government agencies that work with small business exporters, including the Small Business Administration, Department of Commerce and the Export-Import Bank. Your state government may also have resources for small business exporters.
CURRENCY CONCERNS: Changes in currency rates can affect your export business. For example, pricing your goods in U.S. dollars instead of your customer’s currency could reduce profit and make your goods or services less competitive overseas when currencies fluctuate, says Guido Schulz, global head of strategic management at AFEX, a company that handles overseas payments for small businesses.
Owners should also consider hedging against currency fluctuations in the countries they expect to do a lot of business with, Schulz says. That means purchasing foreign exchange contracts that set a price for euros or other currencies.
“You should lock in rates ahead of time,” Schulz says.
COUNTRY-BY-COUNTRY ISSUES: Before you start exporting to any country, make sure that you understand any of its regulations that could affect your products. There are also cultural differences that can have an impact on your relationship with foreign customers. U.S. embassies in each country can help you learn more.
TALK TO VETERAN EXPORTERS: You can learn a lot from small business owners who are exporters, says NSBA Chairman David Ickert, who’s also a vice president at Air Tractor, an Olney, Texas, company that exports crop-dusting and firefighting aircraft to about 20 countries.
If you don’t know anyone who exports, you can find someone easily from trade groups and chambers of commerce. You can also find people with exporting know-how through SCORE, the organization that gives free advice to small businesses. SCORE’s Charleston chapter has a website: coastal.score.org.
NEW YORK — When Lawrence Scheer began selling baby clothes in 2010, he didn’t realize he was on the leading edge of a recovery in small business exports.
Scheer’s company, Magnificent Baby, manufactures its products in China and then sells them in about 20 countries.
“Our goal from the beginning was to sell as much clothes as possible, so when international interest was there, we pursued it,” says Scheer, whose business is based in New York.
Scheer took a chance that many small business owners have only recently decided to take. A growing number of companies are turning to exporting to build their sales, reversing a downturn that began with the recession and was likely made worse by the financial crisis in Europe.
Research shows an increase in overseas sales by companies already exporting, and a growing interest in exporting among those who have yet to test the international waters. Exporters say demand for their goods, from clothing to blankets to crop-dusting planes, is rising. That makes it worth their while to deal with the complexities of exporting, including logistics and complying with regulations of overseas markets.
Magnificent Baby gets 5 percent to 10 percent of its revenue from exports — strong enough that the company is adding to its network of distributors, local businesspeople who accept delivery of exported goods and get them into customers’ hands. He hired his first distributor in Canada in 2012, and has since added distributors in Hong Kong, Australia and New Zealand. He’s looking for someone in Britain.
Sixty-four percent of small businesses are exporting goods or services, up from 52 percent in 2010, according to a survey by the National Small Business Association and the Small Business Exporters Association. And 63 percent of non-exporters said they’re interested in selling overseas, up from 43 percent, say the trade groups. Of those who are exporting, the majority, 54 percent, get less than 10 percent of their revenue from overseas sales.
That’s a comeback from the decline that started when the economy began to slump. The number of established small businesses that received at least 25 percent of their revenue from exports fell from 12 percent in 2008 to 10 percent in 2009, and then dropped to between 5 percent and 6 percent from 2009-12, according to a study by Babson College researchers. An established small business is at least 3½ years old.
The drop was less steep among younger businesses. Seventeen percent of new businesses were getting a quarter of their revenue from exports in 2007. That number was down in the last three years. Established business owners may decide to focus on their core U.S. businesses and take fewer risks overseas during a downturn, says Donna Kelley, a professor of entrepreneurship at Babson College who co-authored the study on exports.
“We saw people’s perception about opportunities (like exporting) just go down,” Kelley says. But newer exporters may not yet have as solid a U.S. base to rely on, she says.
Another reason for the decline in exporting was the difficulty small businesses had finding financing for their exports. Many banks believed small companies including exporters were too risky to lend to, says David Ickert, chairman of the National Small Business Association.
But the drop in domestic business during the downturn also made many companies consider exporting for the first time, says Ickert, who’s also a vice president at Air Tractor, a manufacturer and exporter of crop-dusting and firefighting aircraft. “Our country has had to look for more sources of revenue. One of the most obvious but most overlooked was exports,” he says.
For some companies, overseas demand for their goods is growing faster than domestic demand. Love and Quiches, which supplies cheesecake and other desserts to restaurants and stores, has had a 20 percent to 30 percent increase in export sales each year for the past five years, says company president Andy Axelrod. U.S. sales rose between 5 percent and 12 percent.
Love and Quiches, which gets 25 percent of its revenue from exports of desserts, sells to customers in more than a dozen countries that want U.S.-made products, particularly high-end, Axelrod says.
“A New York cheesecake has to be made in New York. There’s a demand for that in all areas of the world,” he says. Love and Quiches is located in Freeport, N.Y., east of New York City.
Breaking into the export market can be intimidating. Many small businesses have shied away from selling overseas because of concerns about risk and unfamiliar business practices in foreign cultures, especially where English isn’t spoken, Babson’s Kelley says.
“We tend to sell to what we’re familiar with — and we’re familiar with the U.S. culture,” she says.
Small businesses that export to a number of countries have a learning curve each time they enter a new market.
The first time Kingsdown shipped its mattresses to another country, it was a little daunting because it was an unfamiliar market with different business customs, says Frank Hood, CEO of the Mebane, N.C.-based manufacturer. That was 20 years ago, and the customer was in Kuwait. Now the company sells to more than 20 countries.
When Hood considers exporting to a country for the first time, he has to decide whether the mattresses should be manufactured at one of the company’s five U.S. factories, or in plants overseas. He has to learn about regulations in each country that might affect how products are made.
And Kingsdown structures each deal to minimize the risk it takes because it’s working with customers thousands of miles away.