AT&T restores U-verse service to most subscribers in Charleston, elsewhere

AT&T's U-verse service was down in parts of the Charleston region and elsewhere for about three days.

AT&T’s U-verse TV and high-speed Internet service had been mostly restored in Charleston and other areas after being down for more than three days, the company said Thursday.

Customers will be credited based on the length of their outage, said Josh Gelinas, spokesman for the company’s South Carolina region.

AT&T blamed the problem on a software upgrade and apologized for the inconvenience.

Gelinas said it affected “a limited number of customers in some of our Southwest and Southeast region states.”

AT&T had 7.4 million U-verse subscribers as of the 2012 third quarter.

Dallas-based AT&T said it expects that any lingering technical glitches would be resolved quickly.

“We will issue credits to customers we know are impacted,” Gelinas said in a written statement. “Credits will appear on customers’ bills within 30-60 days. If they haven’t seen a credit on their bill within 60 days, they can call us to make sure they receive it.”

AT&T began rolling out U-verse in the Charleston region in mid-2010.

Comments { }

Postandcourier.com is pleased to offer readers the enhanced ability to comment on stories. We expect our readers to engage in lively, yet civil discourse. Postandcourier.com does not edit user submitted statements and we cannot promise that readers will not occasionally find offensive or inaccurate comments posted in the comments area. Responsibility for the statements posted lies with the person submitting the comment, not postandcourier.com. If you find a comment that is objectionable, please click "report abuse" and we will review it for possible removal. Please be reminded, however, that in accordance with our Terms of Use and federal law, we are under no obligation to remove any third party comments posted on our website. Read our full Terms and Conditions.