AT&T restores U-verse service to most subscribers in Charleston, elsewhere
AT&T said today that its U-verse TV and high-speed Internet service has been mostly restored in Charleston and other areas after being down for more than three days.
Customers will be credited based on the length of their outage, said Josh Gelinas, spokesman for the company’s South Carolina region
AT&T blamed the problem on a software upgrade and it apologized for the inconvenience. Gelinas said it affected “a limited number of customers in some of our Southwest and Southeast region states.”
AT&T had 7.4 million U-verse subscribers as of the 2012 third quarter.
Dallas-based AT&T says that it expects any remaining customer issues to be resolved soon.
“We will issue credits to customers we know are impacted,” Gelinas said today in a written statement. “Credits will appear on customers’ bills within 30-60 days. If they haven’t seen a credit on their bill within 60 days, they can call us to make sure they receive it.”
AT&T began rolling out U-verse in the Charleston region in mid-2010.