North Charleston call center expanding, adding 75 jobs

NCO Financial Systems Inc. announced today that it will expand its call center operation in North Charlestonbecause of new business development and add 75 new positions immediately.

“It’s exciting to have the opportunity to expand our call center facility in Charleston County,” said Jay Kingof NCO Financial Systems. “South Carolina has provided us with an excellent environment in which to do business and provided us with exceptional workforce talent. We look forward to growing here, and we appreciate all the support we’ve received from state and local officials.”

The call center at 4275 Bridge View Drive handles accounts receivable services for utilities and telecom revenue clients and currently employs more than 600 people. The expansion is scheduled to be completed in January. The new positions are primarily for call center representatives.

“When existing businesses in South Carolina choose to expand, it’s a good indication our economic development efforts are on the right track,” Gov. Nikki Haley said.

NCO operates a global network of more than 100 operations centers running on a centralized data platform with the flexibility to respond to the changing marketplace and to tailor operations to meet client specifications.

NCO’s services include accounts receivable management, revenue cycle management and order-to-cash business process outsourcing services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, voice automation, back-office, social media and self-help portals.

“NCO Financial Systems is a world-class company and this expansion in Charleston County is great news. Every one of these jobs will have impact in North Charleston. Announcements like this one show companies continue to see the Palmetto State as the right place to do business,” state Secretary of Commerce Bobby Hitt said.

“Our congratulations go out to NCO Financial Services on their wonderful expansion,” said Charleston County Council Chairman Teddie Pryor. “NCO Financial Services for many years has provided high-quality customer care employment to our citizens, and many a new career has been launched within their doors. Their standards of excellence and dedication to their employees have become their hallmark over the years, and we at Charleston County are pleased to be their long-term partner in success.”

North Charleston Mayor Keith Summey also welcomed the announcement.

“We are grateful for NCO Financial Services expanding its employment base, providing additional job opportunities for the citizens of North Charleston and the greater Charleston region,” Summey said. “We proudly recognize NCO Financial Services as being a key component in North Charleston’s diverse, ever-growing business community.”

The company will begin hiring for the new positions immediately. NCO is an equal opportunity employer. For more information, visit NCO’s website, www.ncogroup.com, or contact the center’s recruitment line at 843-529-4701.